Website chat
8 articles
- Know who's chatting: identify signed-in users
- How do I turn on the chat on my website?In your CRM, open Front desk and turn on Chat bubble on your website. Your bot then answers visitors on every page.
- Who answers the chat: the bot, my team, or both?You choose in Front desk. Bot answers first, you first with the bot as backup after 2 minutes, or only you with the bot suggesting answers.
- How do I change the bot's name, photo and first message?In Front desk, under Your bot on the website, type a name and click the picture to add a photo. Type the First message visitors read.
- How do I put the chat on another website?In Front desk, under Use it on another website, click Copy and paste the line before </body> on any page of your other site.
- How do I take over a chat from the bot, or give it back?Open the chat in Conversations and click Take over. The bot stops answering that visitor. Click Give back to the bot when you're done.
- How do I teach the bot better answers?Answer the chats it passes to you, keep your price list and Company memory up to date, turn on Customers can know this, and write Help articles.
- How do I see chat stats and ratings?Open Front desk. This week shows how many chats came in and who answered them. Ratings shows the visitors' stars for the bot and each teammate.