How do I change the bot's name, photo and first message?
In Front desk, under Your bot on the website, type a name and click the picture to add a photo. Type the First message visitors read.
In Front desk, under Your bot on the website, type the bot's Name and click the round picture to add a photo. Then type the First message visitors read when they open the chat. Each change saves on its own.
Also called: bot name, avatar, profile picture, greeting, welcome message, nom du bot, photo, message d'accueil, premier message
Give the bot a name and a photo, like a teammate. If a visitor asks, it still says it's an AI assistant.
Step 1: Open Front desk
In your CRM, click Front desk in the menu.
Click: Front desk
Step 2: Name the bot
Under Your bot on the website, type a name in Name, like "Julie". It saves when you click outside the field. Without a name, the chat shows your business name.
Click: Your bot on the website › Name
Step 3: Add a photo
Click the round picture (Add a photo) and pick a JPG, PNG or WebP photo, 5 MB at most. To change it, click it again (Change the photo). To take it off, click the small x (Remove the photo).
Click: Your bot on the website › Add a photo
Step 4: Write the first message
In First message, type what visitors read first, like "Hi! How can we help?" (200 characters at most). It saves when you click outside the field.
Click: Front desk › First message
More choices
Common questions: visitors can tap one before they write. Type up to 3 short questions. Leave them empty to use the examples ("Can I book a visit?", "What services do you offer?", "How much does it cost?"). Turn the switch off to show none.
Require an email: after their first message, visitors must leave their email to keep chatting.
You can also ask Alori: "Name the website bot Julie and make the first message 'Hi! Need a hand?'"
If it doesn't work
"That photo is too big (5 MB at most)." Pick a smaller photo.
"Use a JPG, PNG or WebP photo." Save your photo in one of those types, then try again.
The fields are grey. Your role can't change them. Ask the owner.