How do I change or cancel my plan?
On Billing, pick a new amount or plan and click Switch. To cancel, click Cancel plan. It ends at the end of the month you paid for.
Open Billing, pick the plan and monthly credits you want under Plans, and click the button on that card. To cancel, click Cancel plan: your plan stays until the end of the month you paid for, then you're on Free.
Also called: upgrade, downgrade, switch plan, cancel subscription, change tier, changer de forfait, annuler l'abonnement, résilier
Step 1: Open Billing
Open your account menu and choose Billing. The Current plan card shows your plan and when it Renews.
Click: Billing
Step 2: Change your amount or plan
Under Plans, pick an amount in Monthly credits on the card you want, then click:
Switch to this amount to change how many credits you get on the same plan.
Switch to this plan to move between Solo and Business.
The change happens right away and you see Your plan is updated. Switching plans charges or credits the difference right away. Upgrades add the extra credits now.
Click: Billing › Plans › Monthly credits › Switch to this plan
Step 3: Cancel your plan
On the Current plan card, click Cancel plan, or click Switch to Free on the Free card. Your plan now reads Ends [date]. You keep everything until then. and the Free card shows Free from [date].
Click: Billing › Cancel plan
Changed your mind?
Before the end date, click Keep my plan. Your plan carries on as before.
What happens when a plan ends
You move to Free and stop paying each month.
Plan credits you already got stay until their rollover ends. Credits you bought never expire.
On Free you can't connect a custom domain, and when Business ends, the "Built with Alori" badge shows again on your website.
Older amounts
If you're on a credit amount that's no longer offered, you keep its price until you switch to another amount.
If it doesn't work
"Your card was declined. Update it under Payment, then try again." Click Manage payment under Payment and invoices, update your card, then switch again.
"There's no paid plan on this account yet." You're on Free, so there's nothing to cancel. Click Choose this plan to start one.
"Save your account first, then change the plan." Save your account, then try again.
"Something went wrong. Try again." Wait a moment and try again.