How do I choose who answers my calls?
In Phone system › Calls, click Change how calls work, pick a team under Who picks up?, then click Save.
Open Phone system, click Change how calls work, and pick who rings under Who picks up?: Everyone on my team, or a smaller team you made. Click Save.
Also called: call routing, who gets calls, answer calls, ring my team, routage des appels, qui répond, répartition des appels
Calls already work without setting anything: every call rings everyone on your team who has Alori open, then goes to voicemail.
Step 1: Open how calls work
Click Phone system. On the Calls tab, the card Your phone works. lists what calls do today, for example "It rings everyone on your team." Click Change how calls work.
Click: Phone system › Calls › Change how calls work
Step 2: Pick who picks up
Under Who picks up?, pick Everyone on my team or one of your teams. Their phones ring in Alori.
Click: Who picks up? › a team
Step 3: Save
Click Save at the bottom. You see Saved. The next call rings the people you picked.
Click: Save
Good to know
To make a smaller team (for example "Service" or "Sales"), use the Teams tab. See How do I ring a group of people?
With a phone menu, each key can ring a different team. See How do I set up a phone menu, business hours and voicemail?
Teammates' phones ring in Alori when they have the app open. Someone away from the app can be added to a team with their cell number.
If nobody answers, the caller leaves a voicemail.
If it doesn't work
"That didn't work. Try again." Wait a moment and click Save again.
The Save button is grey. Nothing changed yet, or a step needs fixing. Look for a message in red.
My team isn't in the list. Make it first in the Teams tab.