How do I record calls and get voicemails by email?
In Phone system › Calls, click Change how calls work. Under Extras, turn on Record calls and Email me voicemails, then click Save.
Open Phone system, click Change how calls work, and go to Extras. Turn on Record calls and Email me voicemails, then click Save.
Also called: call recording, record my calls, voicemail to email, voicemail notification, enregistrer les appels, enregistrement d'appel, message vocal par courriel
Step 1: Open how calls work
Click Phone system, stay on Calls, and click Change how calls work.
Click: Phone system › Calls › Change how calls work
Step 2: Turn on what you want
Scroll to Extras:
Record calls: answered calls are recorded. "Recordings, transcripts and summaries land on the customer." It's on when you start.
Email me voicemails: each voicemail comes to you by email, "With the caller, the transcript and a summary." It's off when you start.
Click: Extras › Record calls › Email me voicemails
Step 3: Save
Click Save at the bottom. You see Saved.
Click: Save
Good to know
The email goes to the email of your Alori account. Its subject reads "New voicemail from" and the caller, and it has a button to open your app.
Voicemails are always kept in Alori, even with Record calls off.
Each call flow has its own switches. If you have several, set them on each one.
To listen later, see Where do I hear recordings and read voicemail transcripts?
If it doesn't work
No voicemail email. Check that Email me voicemails is on and saved, and look in your spam folder. A guest without a saved account gets no email.
"That didn't work. Try again." Wait a moment and click Save again.