Where do I hear recordings and read voicemail transcripts?
Open the customer's Activity tab, or their conversation. Each call shows its summary, a play button and Show transcript.
In your team app, open the customer and click the Activity tab, or open their conversation in Conversations. Each call shows its summary first, then a play button for the recording and Show transcript to read every word.
Also called: call recording, listen to voicemail, voicemail transcript, call summary, call history, missed calls, écouter un message vocal, transcription, enregistrement d'appel, historique des appels
Step 1: Open the customer
Go to Customers and open the customer who called. Click the Activity tab. You can also open their conversation in Conversations: calls sit in the thread with the texts and emails.
Click: Customers › the customer › Activity
Step 2: Find the call
Each call shows what happened: Call received, Call placed, Missed call, Voicemail or Call failed, with how long it lasted and when. Alori's summary sits right under it.
Step 3: Listen and read
Click Play the recording to listen. Click Show transcript to read the whole call or voicemail, and Hide transcript to close it. To call back, click Call back.
Click: Play the recording › Show transcript
Good to know
Just after a call, you may see Getting the recording… or Alori is writing the summary…. It shows up on its own in a moment.
Answered calls are recorded only when Record calls is on in Phone system. Voicemails are always kept. See How do I record calls and get voicemails by email?
Ask Alori: "Who called today?" or "Any missed calls?" It answers with each call's summary or voicemail transcript.
Want each voicemail in your inbox? Turn on Email me voicemails.
If it doesn't work
No play button. The call wasn't recorded. Turn on Record calls for the next ones.
No Show transcript. The call had nothing to write out, or the transcript isn't ready yet.